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DEWA briefs SEDD and ENOC delegations on IT and operations management

09 January 2017

Dubai, UAE – Dubai Electricity and Water Authority (DEWA) recently received two delegations, one from Sharjah Economic Development Department (SEDD), and the other from Emirates National Oil Company (ENOC). Both delegations visited DEWA to get acquainted with the latest technologies and systems adopted by DEWA.

During the visit, the SEDD delegation got familiar with DEWA’s operations management approach, and the quantum leap it has achieved, along with the technical features and benefits of DEWA’s queuing system and experience in controlling the key performance indicators of service quality, and the applicable quality assurance mechanism.

The ENOC delegation got to know about the recent innovative experiences and technologies in processes and services transformation relating to resources and technical and commercial operations planning, as well as information security management and governance. The ENOC delegation was received by Faisal Al Dashti, Acting Chief Information Security Officer, Hatem Al Shafei, Senior Manager of Projects and Key Accounts Management – Innovation and Future Division, while the ENOC delegation was headed by Abdul Majeed Malik, Director of Information Technology.

The ENOC delegation was introduced to DEWA’s IT strategy and the state of the art technologies it adopts in information security. The delegation visited DEWA’s electronic security centre, the first of its kind in Dubai, which takes precautionary procedures to reduce the potential electronic security risks. This includes 24/7 surveillance on technical assets and services, and effective management of security incidents and electronic threats, as well as the SAP system, IT main challenges and how to overcome them.


“We prioritise these visits for knowledge and exchange experiences, especially those relating to IT security. DEWA is committed to cooperation with different regional and international organisations, to achieve the UAE Vision 2021, to make the UAE one of the best countries in the world by 2021, and the Dubai Plan 2021, which aims for the Government of Dubai to be proactive, and creative in meeting the needs of individuals and society as a whole. This is aligned with the wise vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to ensure full integration between public and private organisations in order to optimize services and make people happy; while providing world-class services as per the highest levels of sufficiency and reliability,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

“We realise how important it is to cope with the rapid changes in technology. Consequently, we foster a creative working environment to innovate the best solutions. We always seek to establish fruitful corporate partnerships using our clear and integrated strategy to adopt and apply good suggestions, new ideas and research programs in all fields,” added Al Tayer.

“We seek to support the Smart Dubai initiative, launched by HH Sheikh Mohammed bin Rashid Al Maktoum, to make Dubai the happiest and smartest city in the world. This is achieved by providing high quality secure services, which has positioned DEWA among the best utilities in the world in terms of sufficiency, performance and distinguished services. We are keen on cooperating with the public and private sectors organisations to exchange the latest developments in information technology and security,” said Marwan Bin Haider, Executive Vice President of Innovation and the Future at DEWA.

DEWA adopts the best technical solutions, to enhance the UAE as a country that puts the happiness and the security of its community at the forefront of its priorities. DEWA is constantly working to transform Dubai into a role model for smart cities, by adopting the best information security practices, which is a vital pillar in the development of smart cities.


For more information, please contact:
Ribal Dayekh or Noora Khoory                 Jessy Chami or Rawad Khattar
Dubai Electricity and Water Authority         Orient Planet PR
+971 4 307 2006 or 515 1798                  +971 4 456 2888 or 055-8257576
[email protected]                      [email protected]
[email protected]                    [email protected]

© Press Release 2017

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