DXC Bengaluru hub sharpens AI delivery push

DXC Technology has opened a 200,000-square-foot Customer Experience Centre in Bengaluru, placing the city deeper into the global race to move enterprise artificial intelligence from pilot projects into live, measurable business systems.

The facility, announced on 7 July, is one of DXC’s largest global delivery hubs and brings together customer collaboration areas, an AI Hub, cybersecurity facilities, forensics labs, a Security Operations Centre and a Network Operations Centre. The centre is designed to help clients identify high-value AI use cases, test prototypes, integrate them with legacy platforms and operate them at scale.

The move comes as large companies are under pressure to modernise complex technology estates without disrupting core systems that run banking, insurance, manufacturing, public sector services, travel and healthcare operations. For global IT services firms, the most valuable opportunity now lies not only in building new AI tools, but in attaching them safely to ageing systems of record, cloud platforms, data pipelines and cybersecurity controls.

DXC said the Bengaluru site includes immersive Customer Experience Zones, Fluid Collaboration Hubs, Ideation Studios, Co-Creation Labs and Partner Experience Zones. The structure signals a shift in IT outsourcing from back-office delivery to co-engineering, where clients, consultants and technology partners work together on proof-of-value projects before wider deployment.

Ramnath Venkataraman, president of consulting and engineering services at DXC Technology, said the centre would bring engineering talent closer to customers and partners. He said the objective was to “co-create, engineer, and scale AI-powered solutions” that address complex business challenges and move clients faster from ideas to outcomes.

Rob Le Busque, DXC’s president for Asia Pacific and Japan, described the centre as a base for AI innovation, engineering and customer collaboration. He said DXC was aiming to help customers build connected enterprises where people work alongside AI agents to engineer and run systems of record.

The investment reflects Bengaluru’s continuing pull as a global technology hub. The city hosts a dense base of engineering talent, multinational technology development centres, enterprise software teams and start-up ecosystems. DXC already employs about 38,000 people in the country, making the new facility a strategic addition rather than a symbolic office expansion.

For DXC, the centre also arrives at a critical phase in its own turnaround. The company reported revenue of $12.64bn for fiscal 2026, down 1.8 per cent year on year, while adjusted EBIT stood at $970m. Fourth-quarter revenue was $3.13bn, down 1.2 per cent year on year, though bookings reached $3.3bn and the book-to-bill ratio stood at 1.07 times. Those figures underline both the pressure on legacy IT services revenue and the importance of higher-value modernisation work.

The enterprise AI market has moved beyond experimental chatbots and isolated productivity pilots. Large organisations are now seeking systems that can automate service operations, assist software engineering, improve fraud detection, support call-centre workflows, optimise supply chains and strengthen cyber response. The challenge is that many of these functions depend on decades-old enterprise platforms, heavily customised databases and compliance-heavy workflows.

That is where Bengaluru’s new DXC centre is positioned. Its AI Hub is intended to support hands-on development and testing, while the cyber and operations facilities allow clients to evaluate whether AI tools can be monitored, secured and maintained after deployment. This full-lifecycle approach is becoming central to enterprise modernisation, especially in sectors where downtime, data leakage or flawed automation can carry heavy financial and regulatory consequences.

The facility also strengthens DXC’s partner-led model. Its Partner Experience Zones are expected to support work with software, cloud, cybersecurity and platform companies. For IT services providers, alliances with hyperscalers and enterprise software vendors have become essential as clients seek hybrid solutions rather than single-vendor transformation programmes.