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Dubai Health Authority's Health Funding Department announces launch of the eAuthorization initiative on eClaimLink.

10 December 2016

Dubai, United Arab Emirates: The Dubai Health Authority’s Health Funding Department, has introduced eAuthorization for insurance claims, said a top health official.

From January 2017, the health sector will move to an electronic authorization process for insurance claims.

The move means that beginning next year insurance claims that need approval will be processed online in real time, making the process quicker and more convenient for patients.

“The move is in line with our efforts to completely transform the health insurance system into an electronic one. The health sector was given a year to voluntarily adapt to the new system, additionally, we also held several workshops so that they understand how to use the system. For providers and health insurance companies, it means real-time approvals without the need to go back-and-forth on phone calls and present papers for authorization. For patients, the approval and treatment process becomes quicker and convenient.”


The eAuthorization will take place through the DHA’s eClaimLink which is an all-in-one electronic hub that manages health transactions with its medical, financial and administrative information with superior efficiency.

The link offers a faster, smarter and more efficient pathway and will help strengthen Dubai’s role as a world-class health regulator and provider.

The DHA has been meeting with all health care providers and health insurance companies within Dubai to educate them on the new system. More than 1100 provers and insurance companies attended a technical workshop to educate them on usage and benefits of eAuthorization.

Some of the benefits from eAuthorization’s are:

1.     Improved patient safety and enhance overall quality of care by eliminating risks caused by hand-written requests, decreasing the risk of medication errors and decreasing liability risks.

2.     Reduces or eliminates phone calls and call-backs between healthcare providers and health insurance companies. 

3.     Increase in cost  efficiency as policy holders benefits will be disclosed to the healthcare provider and a decision can be made by the patient on how they want to proceed.

4.     Provides a standard and unified template for exchange of information.

5.     Streamlines the requests and authorization processes.

6.     Increases patient convenience by reducing wait times while waiting for prior authorizations for a service or drug.

7.     Transparency and the most up-to-date financial information regarding the patients plan by allowing live communication between healthcare providers and health insurance companies.

8.     Knowing the patient’s medical history prior to a patient receiving a service or drug can serve as an alert to a healthcare provider.

For further information, please contact:

Mahmoud Al Ali

Kamakshi Gupta and Noor Nazzal

Head of Media

Communications Analysts- Media Dept.

Dubai Health Authority

Dubai Health Authority

[email protected]

[email protected]  [email protected]

+9714 219 7260

+9714 2197455

About the Dubai Health Authority:

The Dubai Health Authority (DHA) was created, in June 2007, by Law 13 issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, with an expanded vision to include strategic oversight for the complete health sector in Dubai and enhance private sector engagement. His Highness Sheikh Hamdan Bin Rashid Al Maktoum, Deputy Ruler of Dubai and UAE Minister of Finance is the President of the DHA and His Excellency Humaid Mohammed Obaid Al Qatami is the Chairman of the Board and Director-General of the DHA.

The DHA’s aim in Dubai is to provide an accessible, effective and integrated healthcare system, protect public health and improve the quality of life within the Emirate. This is a direct translation of the objectives of the Dubai Strategic Plan 2015 launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum. Keeping the strategic plan in mind, the DHA’s mission is to ensure access to health services, maintain and improve the quality of these services, improve the health status of nationals, residents and visitors and oversee a dynamic, efficient and innovative health sector.

In addition to overseeing the health sector for the Emirate of Dubai, the DHA also focuses on providing services through DHA healthcare facilities including hospitals (Latifa, Dubai, Rashid and Hatta), specialty centres (e.g. the Dubai Diabetes Center) and DHA primary health centres spread throughout the Emirate of Dubai.

The main pillars of service delivery at DHA health facilities are quality, efficiency, patients and staff.  It is our aim to maintain and improve the quality and efficiency of DHA health services. An important aspect of the service delivery strategy is to focus on patients, their needs and satisfaction as well as attract, retain, nurture and support outstanding staff.

Prior to the establishment of the DHA, the Department of Health and Medical Services (DOHMS), which was established in 1973, was the functioning authority that almost exclusively focused on health service delivery.

© Press Release 2016

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