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The notion of Syria giving up its chemical weapons, or at least putting them under foreign control, has long been on the table in the consultations between Syrian President Bashar Assad’s government and his allies in Moscow. In the course of the civil war that has been raging in Syria for more than two years, “we discussed this possibility many times from many different angles,” says Russian […]

Social media platforms allow customer networks to be bigger, faster and better organized. They increase the downside of getting service wrong and the upside of getting it right. The effects are both direct and indirect. Zappos generates so much buzz with its fantastic service experience that the company can spend significantly less on marketing than its rivals. This virtuous service cycle spins faster because we get to […]

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