Saleforce brings bot conversations, SMS, Facebook Messenger to Service Cloud
Salesforce on Tuesday outlined LiveMessage, a conversational service available for Service Cloud that aims to connect consumers and enterprise via text messaging and apps. The gist of LiveMessage is that companies should be able to connect to customers and service them as a friend-to-friend interaction would occur via an app like Facebook Messenger. Salesforce acquired HeyWire in September for the underlying technology behind LiveMessage. Salesforce said LiveMessage […]