Verint Launches Real-Time Speech Analytics for Customer Engagement
A new speech analytics tool announced yesterday by Verint Systems is designed to help customer service professionals get real-time guidance for better managing calls. The software-based system can alert service reps to caller insights as they happen as well as help companies ensure compliance with important policies and regulations, the company said. The Melville, New York-based Verint said the new real-time speech analytics capabilities are natively embedded […]