On Tuesday evening, a wave of unease rippled through UAE residents subscribed to Du mobile services. Many users reported experiencing issues with their network connectivity, leaving them unable to seamlessly utilize applications on their devices.
The troubles began around 7:00 PM, as recounted by Aman D., a resident of JVC. D. detailed his struggle to stream music on YouTube across both his phone and television. His concerns were echoed by friends residing in other parts of Dubai, including Downtown Dubai and Bur Dubai, along with the Abu Dhabi area. Connectivity woes reportedly extended beyond entertainment platforms, with social media applications like Snapchat also malfunctioning for some users.
Downdetector, a web portal that tracks outages across various online services, reflected the surge in user-reported problems with the Du network around 7:30 PM. The online platform documented a spike in complaints, indicating a potential network issue.
Adding to the initial confusion, some users, like Tina Saguil, a resident of Damac Hills 2 in Dubai, expressed apprehension about missed bill payments impacting their service. Saguil reported experiencing intermittent internet connectivity that eventually gave way to a complete outage. However, upon discovering similar issues being faced by others, she quickly dismissed the possibility of an individual account issue.
Social media platforms swiftly became a breeding ground for reports of the disruption. Du users took to various online channels to vent their frustrations and inquire about the cause of the network woes.
Fortunately, a timely response from the telecom giant alleviated anxieties. Du refuted claims of widespread outages or technical faults within their network. The company clarified that the brief disruptions experienced by a number of users stemmed from unforeseen external factors.
The exact nature of these external causes remains undisclosed. However, Du’s assurance effectively quelled concerns of a network breakdown and restored a sense of normalcy for its affected subscribers.
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This article first appeared on The WIRE and is brought to you by Hyphen Digital Network
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