DXB Becomes Most Inclusive Airport with 520+ Hearing Loops Installed

Dubai International Airport has deployed over 520 hearing loops across its three terminals to support passengers with hearing loss. The system, which allows travellers using hearing aids or cochlear implants to hear announcements clearly by switching to the ‘T’ setting, requires no pairing or extra equipment.

The devices are now installed at critical passenger touchpoints including check-in counters, immigration desks, boarding gates and information desks. The initiative is part of DXB’s broader accessibility drive under Dubai’s Universal Design Code, which mandates inclusive access in public facilities and transport infrastructure. Staff across frontline operations have also been trained to assist guests of determination.

Majed Al Joker, Chief Operating Officer at Dubai Airports, said this move demonstrates a commitment to enabling every traveller to move through the airport “with ease, dignity, and confidence.” The rollout was supported by oneDXB partners including airlines, airport services, customs, police, and ground handling agencies.

Globally, about 1.5 billion people live with some degree of hearing loss, a figure projected by the World Health Organisation to rise to 2.5 billion by 2050. Experts say transport hubs like airports are under increasing pressure to provide accessibility services that do not add friction for travellers. Implementation of hearing loops is among the measures considered most effective because of their unobtrusive nature and compatibility with existing devices.