SugarCRM Touts Intelligent CRM Strategy at SugarCon Event
During its annual SugarCon conference last week, customer relationship management (CRM) firm SugarCRM unveiled a new machine learning-based offering that’s currently in development: Sugar Intelligence Service. The service, which will be delivered through a Siri- or Cortana-like artificial intelligence (AI) agent called “Candace,” will combine companies’ in-house data with other outside sources to provide predictive analytics and a more 360-degree view of customers. No release date or […]