A widespread outage has affected OpenAI’s ChatGPT service, leaving users unable to access certain features, including web browsing and file reading, across various platforms. The issue, which emerged at the end of November 2024, has affected both premium and regular users. While some have found workarounds, others are still grappling with limited access, particularly to premium features like internet searches and file processing.
Reports of the outage first surfaced on OpenAI’s user forums, with complaints noting that subscriptions, such as the Plus and Teams plans, were not functioning as expected. Several users reported difficulties with logging in through third-party platforms like Google, Apple, or Microsoft accounts, which further complicated access to the service’s features. The problem has been especially evident for users outside the United States, with regions like Southeast Asia seeing higher levels of disruption.
One of the most significant concerns raised by users is the inability to use core features like browsing the web or reading uploaded files, despite having active subscriptions. Some premium users, particularly those subscribed to the Plus plan, have experienced intermittent access to these functions. According to various reports, these limitations have persisted for days, with no clear resolution from OpenAI.
In response to user feedback, OpenAI has acknowledged the issues but has not provided a clear timeline for a fix. On forums, some users speculated that the problems might stem from updates related to a new “Pro” subscription tier introduced by OpenAI. The Pro plan offers more advanced features, and it appears that some of the outages may be tied to this rollout. However, it remains unclear if the issues are specific to the new Pro plan or if they affect all subscription tiers.
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