DGCA has directed Air India to strip three senior officials of all responsibilities in crew scheduling and rostering, citing repeated and serious violations of licensing, rest periods, and flight‑duty time norms, according to its order dated 20 June. The order targets a divisional vice‑president and two crew‑scheduling managers, requiring disciplinary proceedings and immediate reassignment to non‑operational roles until reforms are enacted.
Air India must report the outcomes of disciplinary measures within ten days, while the DGCA warns that further breaches could result in financial penalties, licence suspensions, or even revocation of operating permissions. The directive followed a post‑transition audit after the airline migrated from ARMS to the CAE flight‑and‑crew management platform, which uncovered unauthorised crew pairings and scheduling beyond permissible duty hours.
Officials identified include Choorah Singh, Divisional Vice‑President; Pinky Mittal, Chief Manager, DOPS – Crew Scheduling; and Payal Arora, Planning – Crew Scheduling. The DGCA noted that these individuals were directly responsible for the failures in licensing compliance, rest‑period requirements and recency norms—a critical safety concern.
Two long‑haul Bangalore–London flights on 16 and 17 May exceeded the 10‑hour flight‑duty time limit under a special dispensation, prompting a separate show‑cause notice to the airline’s accountable manager.
This regulatory action follows last week’s Boeing 787 crash shortly after take‑off from Ahmedabad, which claimed 270 lives. Though the crew‑rostering order is not directly linked to the crash, it adds to the broader investigation and safety scrutiny surrounding Air India operations.
The DGCA’s move underscores systemic lapses in Air India’s crew‑management framework. The regulator expressed “serious and repeated” concerns, despite self‑disclosure by the airline, highlighting deficiencies in internal oversight and compliance controls. Air India has been instructed to implement corrective reforms to align with Civil Aviation Requirements, specifically those governing flight‑duty time‑limitations intended to mitigate fatigue.
These revisions are timely: new pilot duty‑and‑rest hour regulations will take effect from 1 July, increasing minimum weekly rest from 36 to 48 hours and capping night‑operation landings at two. The DGCA’s enforcement thus dovetails with wider efforts to bolster systemic safety in the aftermath of the Ahmedabad tragedy.
Regulatory experts observe that such administrative and disciplinary responses are not anomalies. In May, the DGCA issued warnings regarding overdue maintenance checks on three Airbus aircraft, including emergency‑equipment inspections. Earlier in the year, Air India received fines totalling ₹30 lakh for pilot recency violations.
Commenting on the broader safety landscape, former regulators note that consistent oversight is crucial in preventing fatigue‑related lapses and mechanical oversights. A sustained regulatory push is under way to restore confidence in Air India’s operational reliability.
Air India has yet to publicly respond to the DGCA directive. In previous instances, the airline has emphasised cooperation and accelerated internal reforms. As it enters the 10‑day deadline, the aviation community will closely monitor how the airline reshapes its rostering protocols and whether these measures signal a lasting shift in safety governance.
