Today’s customer experience mandate: Avoid ’50 first dates’
The news these days continues to be filled with reports that traditional stores are at last being sustainably displaced by fast growing online competitors. Startups in online shopping, media, travel, financial services, sharing economy, and finally even healthcare, have either invented popular new high-growth digital categories or are in the midst of successfully re-imagining the old ones in digital native terms. In the 2000s, the digital disruption […]