New York Times Co. (NYT), adding technology experience to its board to help with its shift to the Internet, named the Massachusetts Institute of Technology’s Joichi Ito and venture capitalist Brian McAndrews as directors. Ito, director of the media lab at MIT, and McAndrews, a partner with Madrona Venture Group, brings the board to 13 members, the New York-based company said today in a statement. Times Co. […]
Social media platforms allow customer networks to be bigger, faster and better organized. They increase the downside of getting service wrong and the upside of getting it right. The effects are both direct and indirect. Zappos generates so much buzz with its fantastic service experience that the company can spend significantly less on marketing than its rivals. This virtuous service cycle spins faster because we get to […]
If you’re an audiophile who waxes nostalgic when it comes to the classic Walkman audio cassette and CD players — you’re in luck. There’s a new Sony (SNE) Walkman out, though if you’re in America, you may need to pack a passport to purchase one legally. The Japanese consumer electronics giant has been following Apple’s (AAPL) iPod footsteps through Asia and Europe in recent years in its […]
