Pegasystems helping CommBank, Sprint leverage AI for customer retention
Artificial intelligence (AI) is simultaneously overhyped, misunderstood, and already hugely impactful, according to Pegasystems CTO Don Schuerman, who said many organisations were already successfully using the technology before it became an industry buzzword. Schuerman told ZDNet that he has been encouraging his clients to take a look at what pragmatic AI technologies they can employ to deliver real benefits to how they interact with customers, rather than […]