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Cognizant has opened a new AI Lab and a Moment Studio in Bengaluru, signalling a deeper push into enterprise-focused artificial intelligence, multi-agent systems and immersive digital experiences as global clients accelerate adoption of advanced automation and data-driven platforms.

The facilities, located in the city’s technology corridor, are designed to function as integrated hubs where research, product engineering and client co-creation converge. Cognizant said the AI Lab will concentrate on applied research across generative AI, multi-agent architectures, responsible AI frameworks and industry-specific models, while the Moment Studio will focus on experience-led design, blending AI with data, cloud and interactive technologies to help enterprises modernise customer and employee journeys.

Bengaluru’s selection reflects its role as Cognizant’s largest delivery base worldwide and a centre for digital engineering talent. The company employs tens of thousands of professionals across the city, spanning cloud, analytics, cybersecurity and software engineering. Senior executives have described the new facilities as a strategic investment aimed at shortening the distance between innovation and deployment at a time when clients are moving from pilots to scaled AI implementation.

The AI Lab is expected to work on multi-agent systems that allow autonomous software agents to collaborate, negotiate tasks and adapt to changing business conditions. Such systems are increasingly viewed as a step beyond single-model generative AI, particularly for complex enterprise workflows such as supply chain optimisation, financial operations, software testing and IT service management. Cognizant engineers will also focus on building governance layers to address transparency, bias mitigation, data lineage and regulatory compliance, areas that have become central to enterprise adoption.

Alongside this, the Moment Studio will act as a client-facing environment where design teams, data scientists and engineers jointly prototype digital products. The studio model, which Cognizant has rolled out in several global locations, emphasises rapid experimentation, user-centric design and measurable business outcomes. In Bengaluru, the studio will place particular emphasis on AI-driven personalisation, intelligent interfaces, extended reality and data visualisation for sectors such as banking, healthcare, manufacturing and retail.

Company leadership has framed the expansion as part of a broader shift in client demand. Enterprises are no longer seeking isolated AI tools but integrated platforms that can be embedded into core operations with clear accountability. That shift has placed pressure on technology services firms to combine research capability with delivery scale and domain knowledge, areas where Bengaluru’s ecosystem offers advantages.

The move also aligns with Cognizant’s wider strategy to reposition itself as an AI-first services company. Over the past two years, the firm has increased investment in generative AI platforms, partnered with major cloud providers and integrated AI capabilities into its consulting and engineering offerings. The Bengaluru AI Lab is expected to collaborate closely with Cognizant’s global research teams and with academic institutions and startups in the region, although the company has not disclosed specific partnerships tied to the launch.

Industry analysts note that the emphasis on responsible AI is particularly significant. As enterprises deploy AI across regulated environments, scrutiny from boards, regulators and customers has intensified. Embedding governance, auditability and ethical safeguards at the design stage is increasingly seen as a differentiator rather than an optional feature. Cognizant’s decision to anchor this work in a dedicated lab suggests an attempt to institutionalise these practices across its delivery network.

The expansion also underscores the competitive dynamics among global technology services firms operating in Bengaluru. Peers have been scaling AI centres of excellence, experience studios and innovation labs in the city, seeking proximity to talent and clients while managing costs. For Cognizant, the dual-facility model aims to bridge the gap between conceptual innovation and real-world deployment, a gap that has slowed returns on AI investment for many organisations.

Hong Kong-based Almad Group and Dubai-based Wafi Group have formalised a strategic partnership aimed at tapping the fast-expanding animation, retail and cultural entertainment market in the Gulf, marking a notable deepening of commercial and cultural ties between East Asia and the Middle East.

The agreement, signed on December 11 in Dubai, brings together Almad Group’s lifestyle and cultural development arm, K11 by AC, and Wafi Group, one of the city’s established real estate and hospitality players. At the centre of the cooperation is the creation of a new joint venture entity, Wafi Anime 11, designed to anchor animation-led retail, immersive entertainment and intellectual-property-driven experiences in the UAE, with an eye on regional expansion.

Senior executives and representatives from both sides attended the signing, including Richard Cheung, group chief executive of K11 by AC; Dr Adrian Cheng, founder and executive chairman of K11 by AC of Almad Group; Sheikh Mana bin Khalifa Al Maktoum, founder and chairman of Wafi Group; and Sheikh Rashid bin Mana Al Maktoum, director of Wafi Group. The presence of Dubai Chambers’ executive vice-president for international relations, Salem Al Shamsi, underscored the broader trade and investment significance of the deal.

The partnership goes beyond a single retail concept. According to the framework outlined at the ceremony, Wafi Anime 11 will serve as a platform for developing themed cultural and entertainment projects, hosting IP-exclusive activities, and curating experiences aimed at both residents and international visitors. These initiatives are intended to align with Dubai’s wider strategy of positioning itself as a global hub for creative industries and experiential tourism.

A key commercial pillar of the agreement involves leasing and brand-entry cooperation for Hong Kong and the Chinese mainland labels seeking a foothold in the Middle East. The partners plan to introduce a portfolio of lifestyle, fashion and cultural brands that reflect contemporary Chinese creativity while adapting to local consumer tastes and regulatory environments. This approach reflects a growing trend among Asian brand owners to use Dubai as a gateway to the Gulf and wider Middle East and North Africa markets.

Tourism collaboration also features prominently. Almad Group and Wafi Group will roll out targeted incentive strategies aimed at visitors from Hong Kong and the Chinese mainland, encouraging longer stays and deeper engagement with Dubai’s retail and cultural offerings. Under the plan, travellers will be guided towards premium hospitality assets such as Sofitel Dubai The Obelisk and Raffles Dubai, both located within or adjacent to Wafi City, while being introduced to curated shopping, dining and entertainment itineraries.

Wafi City itself is expected to play a central role in the initiative. Long known as a mixed-use destination combining retail, hospitality and leisure, the complex will host several of the new animation-themed and IP-driven concepts. The partners believe this integrated environment provides a ready-made ecosystem for blending retail with storytelling, live events and digital engagement, a model increasingly favoured by younger consumers and families.

Another element of the cooperation involves the expansion of Gentry Club, a private members’ lifestyle concept, into the Middle East and North Africa. While details remain under development, the inclusion of Gentry Club signals an ambition to build community-based, experience-led offerings alongside mainstream retail, catering to affluent and culturally engaged audiences.

Richard Cheung said the agreement followed extensive groundwork and market analysis. “Our team has been studying the Middle East market since 2024 and is well aware of its immense development potential,” he noted. Cheung added that the first phase of cooperation would focus on brand introduction and ecosystem building, with several flagship labels representing Chinese cultural aesthetics expected to open by 2026.

Industry observers see the partnership as part of a broader shift in how cultural IP and retail are being deployed globally. Animation, gaming and character-driven franchises are no longer confined to screens or merchandise, but are increasingly used to anchor physical destinations, from themed malls to pop-up exhibitions and interactive spaces. The UAE, with its diversified economy, strong tourism flows and appetite for experiential formats, has emerged as a testing ground for such concepts.

Dubai Chamber of Commerce has launched the Bulgarian Business Council, marking a new institutional step aimed at expanding bilateral trade, strengthening commercial partnerships and encouraging mutual investment between Dubai and Bulgaria.

The council has been established under the umbrella of Dubai Chambers and is intended to serve as a structured platform for companies from both markets to collaborate, exchange market intelligence and identify joint opportunities. Officials involved in the initiative said the move reflects growing interest among Bulgarian firms in using Dubai as a regional base, while Dubai-based businesses increasingly view Bulgaria as a gateway to the European Union and South-Eastern Europe.

The new body brings together representatives from key sectors including manufacturing, logistics, food and agriculture, information technology, tourism, construction and renewable energy. Its mandate includes organising business delegations, facilitating B2B meetings, supporting regulatory understanding and helping members navigate investment frameworks in both jurisdictions. Dubai Chamber of Commerce indicated that the council will also work closely with public institutions and trade promotion agencies in Bulgaria to ensure alignment with national economic priorities.

Speaking at the launch, Dubai Chambers officials said the council was designed to “build stronger partnerships between business communities and unlock new opportunities for joint investment”, highlighting a shared interest in diversifying trade flows and deepening private-sector engagement. Bulgarian representatives echoed that view, noting that Dubai’s position as a global trade and logistics hub offers Bulgarian exporters and investors access to markets across the Middle East, Africa and Asia.

Trade ties between Dubai and Bulgaria have been expanding steadily, supported by improved logistics links and a broader push by Dubai to strengthen economic relations with European economies. Non-oil trade between the UAE and Bulgaria has grown over the past decade, driven by machinery, metals, chemicals, food products and pharmaceuticals, according to publicly available trade data. Dubai’s role as a re-export centre has also helped Bulgarian firms reach third markets more efficiently.

The launch of the Bulgarian Business Council fits into Dubai Chamber of Commerce’s wider strategy of establishing country-specific business councils to institutionalise trade relations and provide structured support to foreign investors. Dubai Chambers now hosts dozens of such councils, covering markets across Europe, Asia, Africa and the Americas. These councils have become a central tool in Dubai’s efforts to attract foreign direct investment, promote cross-border partnerships and reinforce the emirate’s status as a preferred base for international companies.

Analysts note that Bulgaria’s competitive advantages include its EU membership, relatively low operating costs, skilled workforce and strategic location linking Europe, the Balkans and the Black Sea region. For Dubai-based companies, these factors make Bulgaria an attractive destination for manufacturing, near-shoring, logistics and technology development. At the same time, Bulgarian companies see Dubai as a stable business environment with advanced infrastructure, business-friendly regulations and strong connectivity.

Investment interest between the two sides has been widening beyond traditional trade. Sectors such as renewable energy, agri-tech, fintech, health care and tourism development have emerged as areas of mutual focus. Bulgarian technology firms have shown growing interest in Dubai’s innovation ecosystem, while companies from Dubai are exploring opportunities in Bulgaria’s industrial zones, real estate and tourism assets.

The Bulgarian Business Council is expected to play a coordinating role in these areas by aligning private-sector initiatives with broader economic strategies. Its agenda includes promoting joint ventures, supporting start-ups seeking cross-border expansion and encouraging knowledge exchange in areas such as digitalisation and sustainability. Council members will also work to address practical barriers faced by businesses, including regulatory clarity, market entry requirements and partner identification.

Diplomatic and business officials involved in the initiative stressed that the council is intended to complement, rather than replace, existing government-to-government frameworks. By focusing on commercial engagement, it aims to translate high-level economic cooperation into tangible outcomes for companies operating on the ground. Similar councils under Dubai Chambers have previously been credited with accelerating deal-making and improving investor confidence by providing direct access to market insights and decision-makers.