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3,500 Companies Recognized; Support for Working Caregivers Emerges as New Benchmark for Friendly Workplaces

HONG KONG SAR – Media OutReach Newswire – 22 January 2026 – 22 January 2026 – The Hong Kong Council of Social Service (HKCSS) held the 2024/25 Caring Company Scheme Recognition Ceremony today at the Hong Kong Convention and Exhibition Centre. Mr. Chris SUN Yuk-han, JP, Secretary for Labour and Welfare of the Hong Kong Special Administrative Region, attended as the Guest of Honour. This year, a total of 3,500 caring companies and organisations were recognised.

For the first time, HKCSS released the major findings from the Caring Business Achievements Overview, providing an in-depth look at corporate trends in addressing social issues such as population ageing, workforce challenges, and climate change across four key pillars: Partnership, Social, Economic, and Environmental Sustainability.

Mr. Chris SUN Yuk-han, JP, Secretary for Labour and Welfare of the Hong Kong Special Administrative Region, congratulated the businesses and organizations recognized by the Caring Company Scheme. He emphasized that building a compassionate society requires collaboration with the business community, which plays a vital role alongside government and non-governmental efforts. By prioritizing employee welfare, employers not only uplift families but also drive growth, attract talent, and foster mutual benefits. Mr. SUN called upon the business sector to engage more proactively in this initiative, fostering a collective commitment to building a more caring society for all.

24 Years of Deep-Rooted Partnership: 28% of Collaborations Last 10 Years or More

The Caring Company Scheme has been running for 24 years. The Revd Canon the Hon. Peter Douglas KOON, SBS, JP, Chairman of HKCSS, stated in his speech: “The Scheme underwent a significant revamp recently to localise international sustainability frameworks. Through our inaugural data analysis, we can observe the business sector’s overall performance in tackling challenges like population ageing and climate change. We hope these trends will guide companies to transform a culture of care into concrete business decisions.”

Data indicates that business-social partnerships have built a solid foundation. Over 70% of companies have maintained partnerships with community partners for three years or more, while 28% have sustained collaborations for over a decade, reflecting a commitment to long-term stability in cross-sectoral collaboration.

New Frontier in the Workplace: Support for Working Caregivers Emerges as a Key Focus

Corporate performance in supporting caregivers has become a focal point. Data reveals that over 80% of companiess have popularised flexible work arrangements, and 104 companies received special “Caregiver-Friendly” commendations for their outstanding support measures this year.

Hon Grace CHAN Man-yee, Chief Executive of HKCSS, observed several innovative cases: “Some companies have implemented eight weeks of fully paid adoption leave, five days of leave for only-child caregivers, and even ‘Grandchild Leave’. Others provide patient companion service. Supporting caregivers does not necessarily require massive financial investment; as long as it starts from the employees’ needs, the possibilities for caring business are endless.”

Five Key Recommendations: From “Ad Hoc Actions” to “Policy Integration”

While companies excel in charitable donations and active participation, there is room for improvement in environmental data tracking (currently at approximately 30%) and workplace diversity. Consequently, HKCSS proposes five key recommendations:

1. Deepen Caring Standards: Treat the Caring Company Scheme indicators as operational benchmarks to establish a systematic socially responsible business model.
2. Promote Professional Sharing and Responsible Procurement: Encourage management to join NGO boards as volunteers to provide professional support and integrate NGO products into corporate procurement supply chains.
3. Build Diverse and Inclusive Workplaces: Actively employ disadvantaged groups to tap into new talent pools and implement flexible work to support working caregivers.
4. Sustain Investment in Talent Development: Recognize talent as a driver of economic growth, enhance staff training, and strengthen mental health support.
5. Initiate Data-Driven Management: We recommend that companies immediately start tracking data related to sustainability performance to ensure that social initiatives are measurable and sustainable.

In 2024/25, the Caring Company Scheme received over 4,300 applications. Ultimately, 3,500 companies and organisations were recognised the Caring Company and Caring Organisation logos, comprising large corporations (42%), SMEs (51%), and organisations (7%). HKCSS emphasised that the data release aims to establish a long-term mechanism to guide the business sector in finding room for improvement and addressing future social challenges through collaboration.

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Momentum has gathered through a series of policy signals that place safeguards alongside scale. Draft frameworks circulated by NITI Aayog and implementation roadmaps led by Ministry of Electronics and Information Technology have reinforced principles around responsible data use, model transparency and accountability for outcomes, while stopping short of prescribing one-size-fits-all rules that could chill innovation. Officials involved in consultations say the intent is to embed risk controls early—covering bias, explainability and security—rather than bolting them on after systems are deployed.

Enterprise adoption has followed a similar trajectory. Banks, insurers and large manufacturers are prioritising AI programmes that demonstrate near-term productivity gains and compliance readiness, favouring narrowly scoped applications over open-ended generative tools. Executives interviewed across sectors point to fraud detection, demand forecasting and maintenance optimisation as areas where benefits can be quantified and audited. By contrast, unrestricted text and image generation remains subject to tighter internal review, particularly where customer-facing outputs could expose firms to reputational or regulatory risk.

Scepticism has not slowed investment, but it has reshaped it. Venture funding has tilted towards platforms that promise governance controls by default—model cards, audit trails and data lineage—alongside performance. Start-ups building on foundation models increasingly highlight enterprise-grade safeguards as differentiators, responding to procurement teams that now treat ethics and security as commercial requirements rather than public-relations add-ons. Industry analysts note that this shift mirrors global buyer behaviour, but localised rules on data residency and consent amplify its importance.

Public-sector pilots underscore the same pattern. State administrations experimenting with AI for grievance redressal, traffic management and land records have emphasised human oversight and explainability, often keeping decision authority with officials while using algorithms to triage or recommend. Procurement documents reviewed by this publication show explicit clauses on dataset provenance and bias testing, reflecting lessons from earlier digital programmes where opaque automation triggered legal challenges.

At the national level, interoperability with global standards remains a priority. Engagements with multilateral bodies and peer regulators have sought alignment with emerging norms on risk classification and model evaluation, while retaining flexibility for domestic conditions. Officials argue that a principles-based stance will allow rapid adaptation as technology evolves, avoiding the lock-in that can follow prescriptive rules. Critics, however, warn that voluntary compliance may prove uneven without clear enforcement pathways.

Talent development forms another pillar of the blueprint. Universities and skilling platforms are expanding curricula that combine machine learning with ethics, law and product management, aiming to produce practitioners who can translate policy into code. Industry groups say demand is strongest for professionals able to design systems that pass audits and deliver return on investment, rather than purely experimental research. This has influenced hiring, with firms rewarding cross-disciplinary expertise.

Cloud providers and chipmakers are also recalibrating offerings for a market that prizes trust. Secure enclaves, confidential computing and on-premise deployment options are being pitched to enterprises wary of exposing sensitive data. Partnerships between domestic integrators and global technology companies have focused on localisation—language support, regulatory reporting and sector-specific controls—over raw model size.

UAE and India have elevated their strategic partnership with a sweeping set of agreements signed during the visit of Sheikh Mohamed bin Zayed Al Nahyan, signalling a calibrated push to broaden cooperation across defence, energy, space, trade, investment and food safety. The pacts, endorsed alongside Narendra Modi, reflect a shared intent to anchor bilateral ties in long-term economic and security interests while navigating a volatile global environment.

The visit culminated in the exchange of multiple memoranda of understanding that collectively aim to translate political goodwill into operational outcomes. Officials from both sides framed the agreements as an expansion of the Comprehensive Strategic Partnership, emphasising implementation timelines and institutional coordination rather than aspirational language. At the centre of the package is a defence cooperation framework that strengthens military-to-military engagement, joint exercises, training exchanges and defence industrial collaboration, an area that has gathered momentum as both countries diversify security partnerships.

Energy cooperation featured prominently, with accords spanning hydrocarbons, clean energy and grid resilience. State-linked firms and private players outlined pathways to scale joint investments in upstream oil and gas while accelerating collaboration in renewables, green hydrogen and energy storage. The emphasis on clean energy dovetails with the UAE’s net-zero ambitions and India’s drive to expand non-fossil capacity, positioning both as partners in technology transfer and project financing across third markets.

Space cooperation agreements mark another pillar of the evolving relationship. Space agencies from Abu Dhabi and New Delhi committed to deeper collaboration in satellite development, earth observation, data sharing and human spaceflight training. The arrangements are designed to support applications ranging from climate monitoring and disaster management to urban planning and agriculture, underscoring the commercial and societal dividends of space-based assets.

Trade and investment pacts seek to build on the momentum generated by the Comprehensive Economic Partnership Agreement, which has reshaped tariff structures and supply chains between the two economies. New understandings focus on easing customs procedures, aligning standards and expanding market access for small and medium-sized enterprises. Investment promotion agencies agreed to coordinate sectoral roadmaps in manufacturing, logistics, digital services and infrastructure, with sovereign investors and development funds expected to play a catalytic role.

Food safety and agricultural cooperation agreements address a strategic priority for both governments. Protocols on standards, certification and inspection aim to streamline the movement of agri-food products while safeguarding consumer interests. Joint research initiatives are set to target crop resilience, post-harvest technologies and cold-chain logistics, reflecting lessons from climate stress and supply disruptions that have sharpened the focus on food security.

Diplomatic engagements during the visit also underscored people-to-people ties, education and skills. Universities and research institutions announced partnerships in advanced materials, artificial intelligence and health sciences, while vocational training programmes were aligned to labour market needs in construction, healthcare and digital services. These measures are intended to deepen the talent pipeline that underpins commercial ties.

Officials were careful to situate the agreements within a broader regional and global context. With shipping lanes under strain and commodity markets exposed to geopolitical shocks, both sides highlighted coordination on maritime security and supply chain resilience. The defence and logistics components of the package are expected to reinforce cooperation in the Indian Ocean region, where the UAE’s ports and India’s maritime capabilities intersect.

Economists note that the breadth of the accords reduces concentration risk by spreading cooperation across multiple sectors, while governance mechanisms embedded in the agreements could improve execution. Joint working groups, periodic reviews and dispute-resolution channels were outlined to ensure progress is measurable. Business leaders welcomed the clarity on standards and compliance, arguing that predictability lowers the cost of capital and accelerates project timelines.

Critics caution that delivery will depend on regulatory alignment and the pace of domestic approvals, particularly in capital-intensive sectors such as energy and defence manufacturing. Past initiatives have sometimes faced delays linked to procurement processes and technology transfer rules. Both governments acknowledged these constraints and signalled intent to address bottlenecks through empowered committees.

Bolna has raised $6.3 million in funding from General Catalyst, marking a significant capital infusion for the Bengaluru-based startup as it expands its voice orchestration platform designed for enterprises operating across multiple languages and customer touchpoints. The investment positions Bolna to deepen its presence in India-focused use cases while sharpening its technology for regulated sectors that demand reliability, security and compliance in automated voice interactions.

Founded to address the growing demand for natural, human-like voice interfaces in customer engagement, Bolna develops software that allows companies to design, deploy and manage AI-driven voice agents across telephony systems. The platform focuses on orchestrating speech recognition, natural language understanding, dialogue management and speech synthesis in a single workflow, enabling businesses to automate calls without sacrificing contextual awareness or linguistic nuance. The funding round underscores investor confidence in voice as a critical interface as enterprises look beyond chat-based automation.

Executives familiar with the company’s roadmap say the capital will be directed towards product development, hiring in engineering and applied linguistics, and expanding enterprise partnerships. Bolna has prioritised support for multiple Indian languages and dialects, a feature that has become central as companies in banking, insurance, logistics and commerce seek to reach customers outside metropolitan centres. Industry analysts note that voice automation in India faces distinct challenges due to code-switching, accent variation and noisy environments, making orchestration and model tuning more complex than in English-only deployments.

General Catalyst’s backing reflects a broader venture trend towards applied AI infrastructure rather than consumer-facing chatbots alone. Investors have increasingly focused on platforms that sit beneath applications, enabling enterprises to integrate AI safely into existing workflows. In Bolna’s case, the emphasis on orchestration allows companies to plug in different speech-to-text or text-to-speech engines, including proprietary or open-source models, while maintaining control over call logic and data handling. This flexibility has become attractive as organisations navigate data residency rules and sector-specific compliance obligations.

Voice AI adoption has accelerated as call centres confront rising costs and labour shortages, while customers continue to rely on phone-based interactions for sensitive or complex queries. Research firms tracking enterprise automation report that voice remains the dominant channel for high-value customer service in India, particularly in financial services and public-facing utilities. Bolna’s platform aims to complement human agents rather than fully replace them, handling routine calls and triage before escalating complex cases. Company officials have said this hybrid approach improves efficiency while reducing customer frustration associated with rigid interactive voice response systems.

Competition in the voice AI space has intensified, with global players offering end-to-end solutions and local startups focusing on language coverage and integration with domestic telecom infrastructure. Bolna differentiates itself by positioning as an orchestration layer rather than a monolithic model provider. This approach aligns with enterprise preferences to avoid vendor lock-in and to adapt quickly as speech and language models improve. Analysts also point to the growing importance of observability and analytics in voice systems, areas where Bolna has invested to give clients visibility into call outcomes, latency and error rates.

The funding arrives amid heightened scrutiny of AI ethics and transparency. Voice systems, in particular, raise concerns around consent, disclosure and bias. Bolna has stated that it builds safeguards into deployments, including clear disclosures when callers are interacting with automated agents and configurable controls to limit sensitive data capture. Such measures are increasingly demanded by enterprise clients as regulators and consumers push for responsible AI use.

Mr Chan attended a breakfast reception hosted by virtual asset enterprise Animoca Brands, headquartered in Hong Kong, yesterday (January 20). Speaking at the meeting, Mr Chan said that Hong Kong adopts a proactive yet prudent approach to the development of digital assets guided by the principle of “same activity, same risk, same regulation” to promote responsible and sustainable market development. Since 2023, Hong Kong has issued licences to 11 virtual asset trading platforms, and a licensing regime for stablecoins is expected to be launched later this year. The Financial Secretary also noted the HKSAR Government’s leadership role in promoting tokenisation, including the issuance of three batches of tokenised green bonds amounting to around US$2.1 billion.

Mr Chan also engaged with a number of officials from different economies and regional organisations attending the WEF Annual Meeting, including Deputy Prime Minister and the Minister of Finance of Thailand, Mr Ekniti Nitithanprapas; the Secretary-General of the Cooperation Council for the Arab States of the Gulf, Mr Jasem Mohamed Albudaiwi; the Minister of Investment and Foreign Trade of Egypt, Mr Hassan El Khatib; and the State Secretary for International Finance at the Federal Department of Finance of Switzerland, Ms Daniela Stoffel. They exchanged views on the global political and economic landscape and issues of mutual concern, and explored opportunities to strengthen collaboration in areas such as trade, finance, industry development and digital transformation.

During a meeting with the Director-General of the World Trade Organization (WTO), Dr Ngozi Okonjo-Iweala, Mr Chan reiterated that Hong Kong, China firmly supports free trade and multilateralism, and expressed support for the WTO’s efforts to pursue reforms in response to current global challenges, with a view to enhancing its agility in addressing emerging issues in international trade.

On arriving Davos (January 19), Mr Chan began his visit programme by meeting with the Minister of Economy of the Sultanate of Oman, H.E. Dr Said Mohammed Al-Saqri. During the meeting, the two sides discussed ways to deepen mutually beneficial cooperation in areas such as finance, trade, green transformation and industrial development.

Mr Chan said that Hong Kong’s advantages as a “super connector” could support Oman’s transitioning from an oil-driven growth model towards a more diversified economic structure. He said that Hong Kong could facilitate Chinese Mainland and Hong Kong enterprises to invest in Oman to support its infrastructure and industrial development. At the same time, Hong Kong’s status as an international financial centre in Asia could provide Omani enterprises with an ideal platform for fundraising and financing, as well as offshore Renminbi investment and risk management products.

Mr Chan will continue his programme in Davos, including participating at the 2026 Davos-Caixin CEO Luncheon and the “How to Finance Decarbonization?” session of the WEF Annual Meeting, before returning to Hong Kong on January 24 morning.

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The inauguration was attended by national and local government leaders, including Cristina Roque, Secretary of the Department of Trade and Industry; Pamela Baricuatro, Governor of Cebu Province; Ace Durano, Cebu Provincial Administrator; Nito Durano, Mayor of Danao City; and Carmen Durano, Vice Mayor of Danao City.

Milestone Facility for a High-Growth Region

The Danao facility is the fourth—and largest—Jollibee Group commissary in Cebu and its first multi-brand, state-of-the-art commissary in the Philippines. It comes at a time of accelerating economic momentum in VisMin, driven by a strong tourism rebound, the rise of BPO hubs, expanding agribusiness exports, and growing manufacturing clusters—factors that continue to drive employment, consumer spending, and demand across the region.

Outfitted with advanced automation and integrated systems, the commissary is designed to support increasing demand across multiple Jollibee Group brands while generating efficiencies by consolidating equipment and production capabilities. This allows the Group to scale responsibly while upholding its standards for food quality, consistency, and operational excellence.

Supporting Brand Expansion and Same-Store Growth

The Danao Commissary supplies key ingredients and products for the Group’s major brands, including Jollibee, Chowking, Mang Inasal, Greenwich, Red Ribbon, and Burger King. These brands continue to expand their store networks in VisMin while sustaining same-store sales growth.

The facility strengthens the Group’s supply chain by supporting distribution centers serving Cebu, Iloilo, Bacolod, Zamboanga, Cagayan de Oro, and Davao, as well as select areas in Luzon—ensuring reliability and scalability as the company accelerates its nationwide expansion.

Economic Impact

Speaking during the program, Department of Trade and Industry (DTI) Secretary Cristina Roque highlighted the broader economic impact of the investment.

“Every new commissary that the Jollibee Group opens represents more jobs, more security, and more growth for our local industries,” Roque said. “As we open more commissaries, we are also encouraging more investments in our country while strengthening our supply chain.”

Speaking at the inauguration, Joseph Tanbuntiong, Chief Executive Officer of Jollibee Group Philippines and Global Head of Jollibee Brand, underscored the strategic importance of the new facility to both the company’s domestic and global growth.

“The opening of the Danao Commissary is both a reflection of our journey and a new beginning,” Tanbuntiong said. “Accelerating our growth by building on the strong momentum in Visayas and Mindanao is critical to our Philippine business.”

The investment also highlights the Jollibee Group’s confidence in Cebu as a strategic hub for manufacturing and logistics.

“This commissary underscores our confidence in Cebu—its people, its capability, and its role in our growth today and in the long term,” he added.

Community Impact and Sustainability

Beyond strengthening operational capacity, the Danao Commissary is expected to deliver shared value for local communities, generating close to 500 jobs, with over 60% of the workforce coming from Danao City. At full capacity, the commissary will create 800 jobs.

Sustainability features were integrated into the facility’s design and operations in line with the Jollibee Group’s Joy for Tomorrow agenda. From Day 1 of commercial operation, the Danao Commissary operates on 99% renewable electricity from geothermal sources. It is also equipped with roof-mounted solar panels, rainwater-harvesting systems, energy-efficient equipment, and wastewater treatment systems—supporting responsible, future-ready growth.

Tanbuntiong said the inauguration marks the beginning of a shared journey among stakeholders involved in the project.

“The success of the Danao Commissary is a shared success—for Danao, for Cebu, and for the nation. Together, we are building a stronger, more inclusive, and more sustainable future.”

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About Jollibee Group

Jollibee Foods Corporation (PSE: JFC) (the “Company”) is one of the world’s fastest-growing restaurant companies, driven by its purpose of spreading joy through superior taste. It manages and operates a portfolio that includes 19 brands (the “Jollibee Group”) with over 10,000 stores and cafés across 33 countries.

The Jollibee Group’s portfolio includes nine (9) wholly-owned brands (Jollibee, Chowking, Greenwich, Red Ribbon, Mang Inasal, Yonghe King, Hong Zhuang Yuan, Smashburger and Tim Ho Wan), five (5) franchised brands (Burger King, Panda Express, Yoshinoya, Common Man Coffee Roasters, and Tiong Bahru Bakery in the Philippines), and ownership stakes in other key brands like The Coffee Bean and Tea Leaf (80%), Compose Coffee (70%), SuperFoods Group that operates Highlands Coffee (60%), and bubble tea brand Milksha (51%). The Company also has membership interests in Tortazo, LLC, along with Chef Rick Bayless, for Tortazo in the U.S. and in Botrista, a leader in beverage technology.

The Jollibee Group’s global sustainability agenda, Joy for Tomorrow, underscores its commitment to sustainable business practices across food safety, employee welfare, community support, good governance, and environmental responsibility, among others. These focus areas are aligned with the United Nations Sustainable Development Goals (UN SDGs).

The Company has been recognized as the Philippines’ Most Admired Company by the Asian Wall Street Journal, named one of Asia’s Fab 50 Companies, and listed among Forbes’ World’s Best Employers and Top Female-Friendly Companies. The Company is also a four-time Gallup Exceptional Workplace Award recipient and featured in TIME’s World’s Best Companies and Fortune’s Southeast Asia 500 List.

To learn more about Jollibee Group, visit www.jollibeegroup.com